Personal Call Center PRO (PCCPRO)
A Virtual Call Center that makes sense! Use PCCPRO in your office, on the road, when traveling around the globe, or while you are vacationing in Hawaii.
The new PCCPRO is not only an inbound/outbound call tracking system but also a general issue/document check-in check-out system, a team/group tracking and management system. Primarily used for
the reception desk, marketing department, security office, telemarketing and sales department, real estate office, the maintenance room, a classroom and general education establishment, and off-course, it is for the customer service department.
PCCPRO was designed to work in all offices anywhere in the world:
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Requirements
- Use any Internet browser on a desktop (prefferred), laptop (prefferred), tablet, or cellphone.
- Open a Personal Call Center PRO Account, (FREE-4-NOW).
- It requires a "user supplied" Internet access/service account.
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Features
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Easy to use and operate
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Multi-User, Multi-Proyect, Mlti-Company ready
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Users of the same call center can be located anywhere in the world!
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Keeps historical data permanently.
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Track calls, problems, projects, progress, issues, and procedures.
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Your Admin account administrates your own call
center.
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Admin manages allowed users and IDs.
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Each user as well as the Admin have full control of
all calls. You can Add, Edit, Open, Close, Search or
Reassign calls, but no one can ever DELETE any records.
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Each Call Center with unlimited Projects, Categories, and Users.
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Each Call Center is shared among all defined users.
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Calls/Issues can be reassigned to other members of each
Call Center group.
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(New!) Color guided severity tracking system.
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(New!) Unlimited posting system for each call/issue.
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(New!)
Three security levels: Super Admin, Admin, User.
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(New!)
System ready for caller IDs and all external
applications.
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(New!) Admin/Manager/Supervisor can monitor entered
calls.
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Intuitive, easy to use user interface.
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No need for manuals or extensive training to learn and use our
PCCPRO.
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Designed to work in many environments
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Inbound Call Center
In an inbound call center, the service representatives handle
calls initiated by the customers, usually from a toll free
number. Inbound call center services include customer care,
order taking and processing, sales processing or direct
response, lead generation, billing and payment support. Such
centers can also support web-enabled services such as email
support and live chat. |
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Outbound Call Center
An outbound call center is where call center agents or
service representatives make calls to the customers as directed
by the company or clients. It is primarily for telemarketing,
sales and product promotion. Other services are fund-raising,
debt collection and processing, administering surveys and
updating contact lists. |
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Virtual Call Center
Virtual call centers are where the service representatives
are not at a specific work stations in a building operated company but scattered
anywhere in the world. Although the representatives are scattered
geographically, they still provide the same services offered in
typical call centers. This type of setup provides convenience to
workers and saves the business time and money. |
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Phone Call Center
Phone call centers operate through automated phone systems
having Integrated Voice Response and Voice Broadcasting
features. Automated phone systems use recorded voice prompts and
menus to provide inbound and outbound services. Phone call
centers are usually used by banks and telecommunication
companies for customers' billing inquiries and other numerical
information. |
| WE CAN PROVIDE YOU THE ROUTERS, VOIP PHONES, AND CALLER ID DEVICES |
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We have the resources and expertise to provide full solutions for
Order Taking, Customer Service & Technical Support, and Marketing and Sales Support.
We also have available a Sales Leads Generation Package and an Appointment Settings
System.
Our company offers a full spectrum of business solutions
like our Personal Call Center PRO, our
Prospect Database Builder (SGS), our Group Management Systems, our
Smart Business Directory,
our Surveys System, and our Newsroom.
Use our Personal Call Center PRO to help you ensure the
success of your business.
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INSTRUCTIONS FOR AUTOMATED SYSTEMS
Phone numbers can by supplied manually or
automatically from a caller id device or other
external applications.
The advantage of using any automated system ranges from
precision to speed during data entry.
Personal Call Center PRO is ready to accommodate the
use of any automated system.
SMARTCALLTRACKER
SYSTEM FOR WINDOWS PLATFORMS ONLY
For only $995.00 we can
supply you with both, hardware and software for this
feature to work.
For inbound call
tracking, it is recommended to have at least one client
station equipped with this module.
If all calls come through a single PBX incoming line,
then you would need only one caller ID device installed.
However, if each station has a separate/individual line
with separate phone numbers, then you would need
one caller ID device installed for each workstation.
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When used with our
SBD
"simultaneously",
it becomes a powerful Sales Lead Management
System. |
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